Shipping & Delivery
Last updated: October 9, 2026
Where will my order ship from?
We work with selected suppliers and partner warehouses in Europe, Asia and North America. Your order ships from the warehouse that is closest to you and has the item in stock. This means delivery times may vary between products, and orders containing multiple items may arrive in separate parcels—at no extra cost to you.
Processing time
Orders are usually processed and shipped within 1–3 business days after payment is confirmed. Processing may take a little longer during promotions, holidays and peak seasons.
Estimated delivery times
| Region | Estimated delivery time after dispatch |
|---|---|
| Sweden | 5–12 business days |
| Rest of the EU/EEA | 6–15 business days |
| United Kingdom and Norway | 7–18 business days |
| USA | 7–18 business days |
| Rest of the world | 10–25 business days |
These times are estimates based on our carriers' usual transit times and are not guaranteed. Customs processing, weather, public holidays and local conditions may affect delivery. If your order has not arrived within 30 days of the order date, you have the right to cancel your purchase and receive a refund.
Shipping costs
Shipping costs are calculated at checkout based on the delivery country and are always shown before you complete your purchase. Any shipping promotions are listed on the website or at checkout.
Tracking
When your order has shipped, you will receive an email with a tracking number. It may take 2–5 days for tracking to update, especially when the parcel leaves the country of dispatch. You can also track your order through your order confirmation or by logging into your account.
Customs, VAT and import charges
Within the EU: If an item ships from a warehouse outside the EU, the carrier may charge import VAT and any applicable customs duties on delivery, unless otherwise stated at checkout. We aim to ship from warehouses within the EU to EU customers whenever possible.
Outside the EU (e.g. the United Kingdom, Norway, USA): Import charges, local VAT and any handling fees are determined by the destination country's rules and must be paid by the recipient. We have no control over these charges and cannot predict them precisely. Please contact your local customs authority for information before placing your order.
Incorrect addresses and uncollected parcels
Please check that your delivery address is correct before completing your purchase. We cannot change the address once the parcel has left the warehouse. If a parcel is returned to us due to an incorrect address or because it was not collected, return shipping and any new shipping costs may be deducted from your refund or charged separately.
Damaged or missing parcels
If your parcel is damaged on delivery, take photos of the packaging and contents and contact us within 48 hours. If tracking shows that the parcel has been delivered but you have not received it, first check with your neighbours and collection point, then contact us and we will help you investigate with the carrier.
Contact
Questions about your delivery? Email webmaster@yourpetfriend.se with your order number.
